Returns & Exchanges
Our promise
If something is not right with your order, contact Dubai Herbs within 7 days of delivery and we will help you with an exchange or a refund.
What can be returned
Items must be unused, in their original packaging and with seals intact. For health and safety reasons, opened honey, herbal pastes, supplements and personal-care items cannot be returned unless they arrived damaged or faulty.
Damaged or wrong items
If an item arrives damaged or is not what you ordered, send us a photo on WhatsApp within 48 hours of delivery. We will replace it or refund you in full, including delivery.
How refunds work
As orders are paid in cash on delivery, approved refunds are paid by bank transfer or in cash when the item is collected, within 7 working days of us receiving the item back.